Wednesday, November 23, 2011

impressed but frustrated

When I saw Terrific T on Monday after CC, he was very agitated and pulling on my arm to leave. He was acting exactly like he does when he has Red 40. No reasoning with him. No making him happy. I still had to finish up at church and get things cleaned up so we were there another 30 minutes. By the time we all loaded in the car, he was done. At that point, he would have argued that his name wasn't T and he wasn't a boy. He really was arguing just for the sake of arguing. Again, exactly like he does when he has had Red 40 (see why we eliminated it?).

The only thing that he said that he ate differently was a Chips Ahoy cookie (which I gave him without checking the package). I emailed them to see if they happened to have red 40 in them because I didn't have the package. Online it only listed "caramel coloring" which I had read in the past that some caramel contains Red40. It was after hours on Monday and I figured I would get an email reply sometime this week. I just checked messages this morning, and someone from Kraft had called yesterday while I was sleeping to chat about it. She told me on the machine that they HAVE to list the colors if they are in there and it didn't have it. Very sweet. Just a minute ago, she called back to make sure I got the message and to talk more. She was so nice and actually seemed to care. She practically begged me to take coupons on other Kraft items (even cheese!). ok...twist my arm ;) I wasn't upset at Nabisco or Kraft or anything....just frustrated that I don't know what caused that reaction.  Ugh. I'm betting he ate something else without thinking, but he can't remember and there is so much candy and snacks going around right now that there is no telling.

Anyway, just wanted to give a shout out to Kraft for their impressive customer service. In this day and age, that is pretty rare! I've called quite a few companies about this same issue and they had, by far, the best CS I've seen.

1 comment:

  1. I love getting good customer service. I feel like you, it kind of blows me away when I do get it now days. I had no idea Red No 40 could cause reactions? I have to look this up.


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